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IT Solutions
With our customers in mind, H&M Bay has established a system that provides a convenient way to handle all of your shipping needs, 24 hours a day, 7 days a week! All you have to do is sign up. Once logged in, you have the ability to enter an order, get a quote, view statements, invoices, proof of delivery, find dispatcher information…anything you need…Free of Charge!
E-mail/fax notifications are available—simply check off those items in the Profile screen for which you would like notification and you will automatically receive real-time updates!
Rate Quote
Simply provide pick-up/drop-off weight and number of pallets (if applicable.) Once the information is complete, your quote is ready. This allows you to receive an accurate quote, including fuel surcharge, any time, day or night.
Order Entry
Once you enter the required information, you will be given an Order Number and will then be able to track your order from that point through delivery. You can update your order at any time prior to pick up. This function requires a short training session (15 minutes) with our IT department.
Dispatcher Directory
This system feature allows you to find the correct dispatcher to handle your order/questions. Search by pick-up/drop-off location or by region. If you know the dispatcher’s name, but require phone or e-mail information, simply supply the name and all contact information for that dispatcher will be provided.
ETA
The ETA function provides you with a list of orders and their current status that can be viewed by any week. Sort by consignee, PO Number, order number, or release number. The “download” button downloads data into Excel. Selecting any order number on this report will take you to Order Entry Customer to view details about the order, including proof of delivery, bills of lading, and orders received via fax. There are buttons to select for printing these items. If you have a question, click the E-mail icon to send questions to dispatchers handling the order.
Statement
The Statement feature displays your current account status, including Invoice Number, date, current balance of your account, and aging information.
Click on Invoice Number to view or print the invoice. You can also view all proofs of delivery related to any invoice and download your information directly into Excel.
Invoice Lookup
The Search box allows you to search for an invoice by PO number, billing reference number, or order number; then you can choose to view or print the invoice. If proof of delivery is available for an invoice, you can click the link that shows the number of pages of proof of delivery corresponding to each particular invoice.
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